So, with all this talk about ITIL, what exactly is it?
In basic, every day terms, ITIL is a framework to help organisations develop and refine their processes around IT Service Management. ITIL stands for Information Technology Infrastructure Library. This Library, now in its third version, assists organisations as they design their own IT management processes as they can benefit from the well developed and documented best-practices.
Regardless of the services or products delivered, many IT departments are grappling with exactly the same issues. ITIL provides for a shared terminology that means finding help (and people with the right skills and experience) is also much easier.
There are five core areas of ITIL:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Each of these areas is further broken down into related functions and processes. You may have heard of Incident Management or Change Management, as examples.
Now, if you’ve ever met anyone who is passionate about ITIL (your eyes may have glazed over as your mind drifted) you will probably know that there is a lot more to ITIL. But as I’ve mentioned before, this is about being at the beginning of the journey and you certainly don’t want to bite off more ITIL than you can chew 🙂