Just a quick update to let you know that the Service Design Package template will continue to be updated and refined as we work through documenting all our services. It will start off as a series of headings but will be completed with example information in the future. One of the things I find frustrating with the ITIL information provided is that in some cases it is not really clear about the level of information that should be included. As with all writing, it is a much easier process to edit than it is to start with a blank page, so hopefully once it’s out there we’ll be able to work together to improve it and make it a useful resource for everyone.
Service Design Package Template – a beginning