Service Design Package (SDP) Template

Service Information

Service Details

Service Name:

Service Description:

Service Status:

Service Type:

Service Classification and Criticality:

Business Owner:

Business Manager:

Business Users:

Service Owner:


Service Dependencies

Supported Services:

(other services which depend on this service)

Required Infrastructure Services:

(infrastructure services on which this service depends)

Components / Configuration Items:

(major CIs on which this service depends)


Service Action

This service is available for:

Procedure for requestion service:


Service Price

Service price (to customer):

Funding model:


Service Level Management

Service Warranty Level, SLA and SLR References:

Supporting OLAs, Contracts and Agreements:


Requirements

Business Requirements:


Service Contacts

Key Contacts:

Stakeholders:


Service Environments

Production (PROD)

Description:

Type:

Location:

Typical Tasks:

Access:

Architecture Diagram:

Notes:

Quality Assurance (QA)

Description:

Type:

Location:

Typical Tasks:

Access:

Architecture Diagram:

Notes:

Training

Description:

Type:

Location:

Typical Tasks:

Access:

Architecture Diagram:

Notes:

User Acceptance Testing (UAT)

Description:

Type:

Location:

Typical Tasks:

Access:

Architecture Diagram:

Notes:

System Testing

Description:

Type:

Location:

Typical Tasks:

Access:

Architecture Diagram:

Notes:

Development (DEV)

Description:

Type:

Location:

Typical Tasks:

Access:

Architecture Diagram:

Notes:


Infrastructure

Architecture:

Hardware:

Storage Requirements:


Backup and Recovery Policy

Summary of roles and responsibilities

Maximum permissible data loss:

Maximum recovery times:

Application and database availability:

Backup storage and retention periods:

Actions in the event of backup failure:

Overview of current backup procedures:

Key Contacts:

Appendices:


Backup Plan


Recovery Plan


Organisational Readiness Assessment

Business benefit:

Financial assessment:

Technical assessment:

Resource assessment:

Organisational assessment:

Skills assessment:

New skills, competencies, capabilities required of the service provider organisation, its suppliers, supporting services and contracts

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4 thoughts on “Service Design Package (SDP) Template

  1. […] Putting the theory into practice – using the ITIL framework to introduce structure into a non-structured ITSM environment Service Design Package (SDP) Template […]

  2. […] Putting the theory into practice – using the ITIL framework to introduce structure into a non-structured ITSM environment Service Design Package (SDP) Template […]

  3. sqladmin says:

    A great list that I am using for a specific SDP on a supporting service.
    Where do you put a Capacity Plan or a Operations Guide?
    /niels

  4. ITIL Master says:

    The ITIL V3 2011 edition Service Design book has ITIL best practice contents for a Service Design Package.

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